As one of the main technology HUBS the scope of work in Buenos Aires is truly remarkable, we are at the forefront of innovation within the financial services industry and are pioneering the use of cutting-edge technologies. If you are interested in solving challenging problems, if you are excited about working with cutting edge technologies, please take a look at this opportunity.
As an Application Support Specialist working within a Production Management team you will be responsible for technical support of production applications and infrastructure. Your responsibilities will include:
- Supporting Incident Management in the swift recovery of incidents affecting the applications
- Investigation and resolution of application processing queries raised by Business Operations
Supporting project implementations into the production environment
- Accurately following processes associated with support tools e.g. Change and Problem management, service desk, project delivery framework
- Depending on the project, you will be covering hours outside of North America/Buenos Aires core hours through support for on call, occasional bank holidays and adhoc requests for project implementations
- Support and initiate internal team projects to improve the quality and efficiency of the service provided
- Execution of application and infrastructure disaster recovery plans.
- Expertise in SQL, Database - Sybase / Oracle, Unix – Solaris / Linux
- Experience of automation through scripting, job scheduling tools (Autosys, Control-M etc)
- Experience in Monitoring / Alerting and Batch / Job
- Awareness / experience working as part of or setting up a DevOps model and a modern SDLC (Software Development Lifecycle).
- You can demonstrate a hands-on approach to resolution of production incidents and the understanding of the bigger picture around production processes
- You will have excellent problem-solving skills, ability to quickly broker solutions and resolve incidents and perform appropriate root cause analysis
- Excellent verbal and written English skills