NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
Working at NTT
Desired Skill :
- Windows Servers 2003, 2008, 2012 2016
- Windows patching
- VMware
- Failover cluster
- AD
- DNS
- DHCP
- Disc adds, Storage adds etc.
- Altiris patching tool - good to have
- Azure - good to have.
- Hyper-V
- Hardware Knowledge - good to have
- Migration experience on P2V, storage - good to have
Essential Job Functions:
- Microsoft server side support tickets through our ticket queue system that have gone through our Help Desk support 1 tiers.
- Support and administration of Microsoft Windows Server, versions 2000, 2003, 2008, 2012 and 2016.
- Support and administration of Microsoft Exchange, versions 2000, 2003, 2007, 2010.
- Support and administration of Microsoft SQL Server, versions 2000, 2005, 2008.
- Support and administration of Microsoft Active Directory environments, DNS, DHCP.
- Support and administration of Microsoft Server Clustering and SQL Clustering.
- Continuous proactive maintenance, auditing, and monitoring of our customers Microsoft environments.
- Following thorough Change Management processes and documentation.
- Following thorough Root Cause Analysis processes and documentation.
- After hours oncall weekly rotations throughout the team.
- Business hours ticket queue owner and handling weekly rotation.
- Working with other infrastructure teams as well as non-infrastructure teams throughout organization on tasks.
- Implementing server hardening/security best practices.
- Responsible for maintaining supported customer applications that may require modifications to work in a client server environment.
- Responsible for all tuning, monitoring and performance recommendations of the Microsoft systems.
- Thorough environment documentation.
- Windows patching experience and related tools knowledge.
Skills Summary
API Integration, Cloud Infrastructure, Cloud Networking, Cloud Services Management, Computing, Infrastructure Deployment, Performance Optimizations, Troubleshooting
What will make you a good fit for the role?
Remote Type:
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
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Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
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Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
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Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
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Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
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Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize...
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