Maintenance Coordinator

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Maintenance Coordinator supports the Real Estate and Facilities (RE&F) and Critical Facilities Operations (CFOps) teams by coordinating, managing, implementing, updating critical asset and maintenance/repair scheduling and information to ensure the successful 24X7 operation of each site, as directed by the Manager, Maintenance Coordinators.

This Maintenance Coordinator also assists in the development of methods to optimize preventive and corrective maintenance processes, as well as maintenance and KPI reporting.

Working at NTT

ESSENTIAL DUTIES & RESPONSIBILITIES

• Receives, organizes, tracks, and provides updates on maintenance tasks from implementation to completion.

• Ensures all site Major Maintenance Calendars are kept up to date.

• Coordinates with CFOps and Facility Managers to ensure that required Preventative Maintenance activities are scheduled and performed in a timely manner and are properly documented.

• Provides planning and scheduling for necessary corrective maintenance performed in-house or via outside vendors as needed.

• Follows the Maintenance Notification Procedure for the initial notifications and any necessary changes to customers.

• Ensures that all work orders are completed in a timely manner and ensures that the work performed is properly documented.

• Creates and distributes reports on preventive maintenance completion, deferral, and corrective work order metrics as requested.

• Ensures that all preventative and corrective maintenance documentation is organized within the document management system to ensure each site is “audit ready” at all times.

• Functions as the Subject Matter Expert (SME) for the Computerized Maintenance Management System (CMMS) for assigned sites. Provides training and guidance to the CFOps technicians and Property Managers on the system as required.

• Maintains CMMS data, to include, but not limited to: complete list of company assets, accurate asset data, preventive maintenance plans, task lists, work orders and other modules.

• Participates as a member of the CMMS advisory team developing policy and procedures for CMMS system users.

• Creates timelines, prioritizes and implements work plans to ensure major tasks are completed in accordance with best practice.  Maintains a master PM schedule ensuring even work loading.

• Ensures that Change Management documentation is submitted and properly documented prior to the scheduled maintenance dates per current rules and regulations.

• Assists in establishing and maintaining critical spare parts inventory to ensure all required materials are always on site.

• Reviews Incident Reports and monitors follow-up maintenance actions.

• Assists with purchase status tracking in the Purchase Requisition process.

• Reviews documentation and preparation for annual audits and Business Continuity Plan testing.

• Assists with bid processes by verifying equipment lists and required maintenance for bid leveling and contract comparison between vendors. Provides input in evaluating vendor satisfaction and performance.

• Creates, assists, and implements additional metrics which will measure team performance as well as individual task performance and vendor performance.

• Regular, predictable attendance is essential for satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

• Understanding of preventative maintenance programs to include a general understanding of the equipment which will be maintained.

• Understanding of the incident reporting process as well as tracking completion of follow up assignments.

• Excellent communication skills, both written and oral.

• Ability to work efficiently with MS Office Suite (Word, Excel, PowerPoint, Project, Outlook).

• Demonstrated annotation skills for taking accurate meeting notes and quickly turning around post meeting objectives and key deliverables.

• Ability to communicate effectively with customers and internal staff.

• Ability to coordinate and supervise vendors/contractors performing work in the facilities.

• Ability to learn quickly and address issues as they arise during normal working hours or after hours.

• Ability to operate in and promote a rigorous process-driven team environment.

• Ability to logically analyze and solve problems.

• Ability to effectively multi-task multiple projects.

#GlobalDataCentersCareers

EDUCATION & EXPERIENCE

• High School Diploma or GED required.

• Associate degree in Business Administration, Technology, or equivalent education and/or work-related experience.

• Minimum 3 years’ experience in a maintenance related or mechanical/electrical technician position, with experience in critical facilities desired (e.g. data center, hospital, semi-conductor, or power plant).

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending with some sitting.

• Ability to communicate effectively with verbal, visual and listening skills.

• Close visual work on a computer terminal.

• Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.

• Able to lift and carry heavy equipment, up to 30 pounds.

• Ability to climb ladders and work on a raised platform.

WORK CONDITIONS & OTHER REQUIREMENTS

• Typical data center work environment with varying temperatures and loud noises.

• Extensive daily usage of a computer or workstation.

• This role is expected to be remote with an occasional need to be on-site in a shared space.

• Must be comfortable working in a fast paced environment with shifting priorities and multiple deliverables

• Must be willing to work outside normal business hours, including weekends, late nights, holidays or on-call support as required.

• Must be willing to be part of the after-hours notification and escalation protocol.

• Occasional travel to other facility locations may be required.

• Must possess a current, valid state-issued driver’s license.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $ 28.90 - $ 41.30 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Skills Summary

Resource Allocation, Resource Management, Schedule Analysis

What will make you a good fit for the role?

Workplace type:

Remote Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.