Professional Linux Service Engineer
Job Description:
- Be able to articulate the key values of SUSE products, solution and strategy
- Form strong business relationships with the customers at various levels of the organization
- Troubleshoot and provide accurate and timely resolution to customer issues. Serve as customer advocate within the group by facilitating escalation of issues through appropriate internal organizations
- Pro-actively identify issues by becoming familiar with customer's technical and business environment while providing recommendations for resolution to these issues
- Prevent customer issues by reviewing their environment regularly, report and correct issues per customer requirements
- Share knowledge by writing technical documents and pro-actively sending helpful technical information to customer (upcoming patches, technical news, etc)
- Document and communicate work performed in provided systems and document as requested
- Assist in the implementation of SUSE Solutions in line with specific Consulting engagements
- Interact with the existing Support team as required to meet the customer needs and always in a friendly and professional manner.
- Good communication skills in both Chinese and English, written and spoken.
- A willingness and ability for travel to work at customer locations where required
- Proven technical skills in delivering Linux solutions in one or more of the following:
- SUSE Linux Enterprise Server
- SUSE Manager
- SUSE Docker
- Kubernetes/Container
- Exceptional written and verbal communication skills
- Excellent interpersonal skills
- Proven ability to work independently and take initiative
- Position requires flexibility and capacity to work across a variety of activities within a matrix and virtual organizational framework.
- Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution.
- Strong Analytical and problem-solving skills.
- Extensive experience in high-tech or software company
- Bachelor’s Degree and/or Applicable Experience
- May at times be required to work outside of standard business hours
Job:
Services
SUSE, the world’s largest independent open source software company, powers digital transformation with true open source technologies for the enterprise that simplify, modernize and accelerate traditional, cloud and edge solutions. SUSE collaborates with partners, communities and customers to deliver and support solutions that enable mission-critical business outcomes. SUSE’s container and cloud platforms, software-defined infrastructure, and artificial intelligence and edge computing solutions allow customers to create, deploy and manage workloads anywhere – on premises, hybrid and multi-cloud. For more information, visit www.suse.com.
SUSE is a global leader in innovative, reliable and enterprise-grade open source solutions, relied upon by more than 60% of the Fortune 500 to power their mission-critical workloads. We specialize in...
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