Project Manager

Project Manager

  

Job Description:

   

About SUSE

SUSE the world’s largest independent open source company, helps customers, partners and communities be the difference in their spheres of influence. Through open collaboration and agile, enterprise-grade open source solutions, customers, partners and communities are empowered to simplify tasks, modernize environments and accelerate business innovation – ultimately reaping the benefits of measurable value and better futures. Our customer obsessed operating model means exceptional service, value, flexibility and customer choice, with no enforced lock in.

SUSE’s open, open source approach helps our customers and partners move their businesses forward, transforming IT, delivering increased agility and faster innovation.

Objectives of the role

The Project Manager will play an integral part in building processes and integrating your expertise in shaping the future growth of the Professional Services team in EMEA. You will be responsible for the coordination and management of Professional Services Delivery Projects throughout the Geo. In the short term, and for smaller projects this will be non-billable activity. However, in the long term this role will also focus on providing billable Project Management Services in our larger engagements as the market demands. You will build relationships with clients and manage customer satisfaction. You'll need to have full understanding of industry-standard best  practices for a services organization and the ability to interact with SUSE Management and customer management at all levels.

Focus Area

• Act as main point of contact for assigned customers for Consulting engagements
• Lead project planning, scheduling, monitoring, and reporting activities for SUSE Consulting projects
• Control project requirements, scope, and change requests
• Determine, monitor, and review all project economics to include costs, operational budgets, staffing requirements, resources, and risk
• Manage customer satisfaction and escalate issues in a timely manner
• Work with consulting team and Services Management office to secure and plan project resources
• Develop ongoing business relationships, and identify future Services needs
• Contribute to the weekly Forecast process with timely project updates
• Provide expertise on best practices for Project Delivery processes
• Be able to articulate the key values of SUSE products, solution and strategy
• Work with other regions in sharing best practice and share resource where it makes sense for the SUSE global business to optimize our key resources
• Support the growth and development of Service resources within assigned region
• Assist in ongoing process improvement activities
• Provide cover for colleagues’ absences from time to time

About You

• Experienced at coordinating the delivery of technical projects
• Excellent oral and written communicator, able to interact with all levels at the customer and internally, able to maintain clear records and produce valuable reports
• Organised mindset, bringing structure to your customer interations and reliability to your regular commitments
• Great collaborator, able to work across your own team and wider groups, and extract the best from the resources you work with

SUSE is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status

https://jobs.suse.com

Job:

Services

    

SUSE, the world’s largest independent open source software company, powers digital transformation with true open source technologies for the enterprise that simplify, modernize and accelerate traditional, cloud and edge solutions. SUSE collaborates with partners, communities and customers to deliver and support solutions that enable mission-critical business outcomes. SUSE’s container and cloud platforms, software-defined infrastructure, and artificial intelligence and edge computing solutions allow customers to create, deploy and manage workloads anywhere – on premises, hybrid and multi-cloud. For more information, visit www.suse.com.