We’re looking for a spectacular, full-time remote Technical Customer Support Person

We’re Convert.

Never heard of us? That’s cool. We're a niche optimization software market leader, that focuses on providing a tool that’s Privacy focused to customers that align with our values. We’re also 100% carbon neutral

This role could be a great match for you if…

  • You love troubleshooting
  • Customer delight in your solution gives you energy
  • Collaboration with smart colleagues excites you
  • Working within a culture of experimentation is your vibe
  • Were you nodding your head? Cool!

So, what’s the role?

It’s a technical one where you’ll help solve issues with a range of complexity. In all cases you’ll deliver best-in-class support where you’re not tracked or judged on ticket close time.

What’s a normal day like?

  • Resolving issues with empathy balancing between urgency and care in details.
  • Owning, investigating and troubleshooting customer technical issues from start to end.
  • Developing small code solutions to frequent customer issues.
  • Documenting your solutions so we can improve for next time.
  • Collaborating with colleagues to show blind spots in the spirit of progress.
  • Sharing your learning and knowledge.

Hours: 40 hours per week

Salary: Up to $30 per hour

Timezone: Working Eastern Timezone (day), but can be located anywhere

Status: Independent Contractor. No citizenship requirements or work permits needed.

Note: We actively welcome diversity in applicants. We encourage you to be YOU; Gender, sexual orientation, religion, social class, level of education, citizenship or refugee status, age, accent or marital status. Discrimination of any kind has no place here.

How do I know if this role suits me?

Well, you’ve got technical skills such as:

  • Knowledge of front end web development technologies, analytics and browser tools.
  • Expertise in HTML, JavaScript, jQuery and CSS.
  • An understanding of SPA frameworks and a desire to learn more.
  • Skill with Google Analytics and Chrome Development tools.

And professional skills like:

  • A growth mindset that’s excited to learn and improve.
  • Strong critical thinking skills.
  • Prioritization skills that allow you to manage a range of projects.
Technical Skills
Is a Remote Job?
Remote
Employment Type
Full time

At Convert, We Strive to Be Reliable, Transparent and Human.

We're a niche optimization software market leader, that focuses on providing a tool that’s Privacy focused to customers that align with...

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