VP, Solutions Consulting - EMEA

There really couldn't be a better time to join our EMEA team that is disrupting the market and continuing to drive huge growth in a region that is full of potential and showing no signs of slowing down!

New Relic is looking for an experienced leader to join our team to help accelerate the adoption of our observability platform in EMEA. The New Relic Customer Adoption organization champions our technical direction and vision, as well as promoting and advocating new product direction on behalf of our customers.

The VP of Customer Adoption is a leadership role within our EMEA region. The role is the key (technical) partner for the Chief Customer Officer and will be a key member of the extended global GTM leadership team. This role is pivotal to driving customer usage and engagement (revenue), team development and being our representative for our brand as our technical leader of the region by owning the key CRR growth and adoption metrics across all customer segments for the region and will be a high profile advocate and driver of technical execution excellence in all countries

The EMEA region is a high growth opportunity for New Relic but it has a complex mix of countries and cultures to navigate, which requires an experienced technical leader, with the right blend of strategic, organizational and business skills with a focus on commercial outcomes. The successful candidate will lead a culturally diverse team and have accountability for recruitment, development and retention of the regional organization!

• Build a strategic plan to support growth goals for the region, aligning closely with SVP APJ

• Drive scaled growth within the Customer Adoption team to support and help deliver upon the company and GEO targets by driving CRR (consumption) by leading and driving all activities for our APJ Customer Adoption team

• Lead and develop a team distributed across three regions including leaders and scale for growth

• Partner with Sales teams to strategize how to sell to prospects and customers

• Drive value led customer interactions to drive sustainable usage of our platform

• Help guide the team in Customer Adoption (CA) to focus on increasing the number of engineers and teams who use New Relic at our sales-led customers, maturing their Observability practice, and helping them instrument more of their estate

• Work with cross-functional team leaders to align Customer Adoption strategy across the company

• Manage recruiting, hiring, team performance feedback, and mentor

• Provide reporting on sales activities, customer initiatives, and product requirements

• Support your team by participating in and leading customer or prospect meetings; engaging other corporate resources as required

• Conduct weekly and monthly pipeline, ACR and CRR reviews, meetings and training sessions to ensure ongoing improvement and best practice sharing

• 15+ years of technical sales experience with at least 10+ years experience in people management across first and second-line management.

• International experience 

• Successful track record to partner with enterprise sales leaders to drive significant revenue growth

• Strong track record of working in a customer-facing environment and driving initiatives to improve customer happiness

• Proven experience in leading and completing cross-functional corporate initiatives

• Eye for detail and strong ability to set priorities and be flexible in a changing environment

• Excellent prioritization, organizational, and project management skills

• Specific experience in a SaaS and/or Consumption focussed business 

• Excellent communication, critical thinking & analytical skills